Shipping policy

Shipping Policy

Last Updated: July 18, 2026

Thank you for shopping with cartnovas. We are committed to delivering your orders quickly, safely, and efficiently. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Order Processing Time

  • Orders are processed within 5-6 days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During peak shopping periods, promotions, or unforeseen circumstances, processing times may be slightly longer. If there is a significant delay, we will notify you using the contact details provided with your order.

2. Shipping Methods

We work with trusted courier and logistics partners to ensure reliable delivery.

Available shipping options may include:

  • Standard Shipping

  • Express Shipping (where available)

  • Cash on Delivery (COD) (if available)

The shipping options available for your location will be displayed during checkout.

3. Delivery Timeframes

Estimated delivery times are as follows:

  • Standard Shipping: 5-6 days

  • Express Shipping: 3-4 days

  • Remote or hard-to-reach locations: Delivery may require additional time.

Delivery estimates begin after your order has been processed and dispatched. Actual delivery times may vary depending on your location and courier service availability.

4. Shipping Costs

Shipping charges are calculated during checkout and will be clearly displayed before payment.


Shipping fees are generally non-refundable unless the return is due to our error or a defective product.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS containing:

  • Your tracking number

  • Courier partner details

  • A tracking link (where available)


6. Delivery Issues and Delays

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to factors beyond our reasonable control, including:

  • Weather conditions

  • Natural disasters

  • Public holidays

  • High order volumes

  • Courier service disruptions

  • Government restrictions

  • Incorrect or incomplete delivery information

If your order is significantly delayed, please contact us at cartnovass@gmail.com, and we will assist you in tracking and resolving the issue.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If an incorrect or incomplete address results in a failed delivery, additional shipping charges may apply for reshipment. We are not responsible for delays or non-delivery caused by inaccurate information provided during checkout.

8. Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you have not received it, please:

  1. Check with family members, neighbors, or your building's reception/security.

  2. Contact the courier service using the tracking details provided.

  3. Reach out to us at cartnovass@gmail.com  if you still need assistance.

We will work with the courier partner to investigate the issue and help reach a suitable resolution.


9. Damaged Packages

If your package arrives visibly damaged:

  • Take clear photographs of the package and product before opening, if possible.

  • Contact us within 2 days of delivery.

  • Include your order number and supporting photographs in your email.

We will review your request and arrange an appropriate resolution in accordance with our Return & Refund Policy.

11. Contact Us

If you have any questions about shipping or your order status, please contact us:

cartnovas
Email: cartnovass@gmail.com
Phone: 7988362046

Our customer support team is always happy to assist you.